Shipping and Terms of Payment

Order
How do I make an order online?
You can place an order at Raizzed in a few easy steps. To order, you don't need an account, but if you create one it will make ordering easier in the future. Go to 'Login/Register' at the top of the page. Then click on 'Register' and enter your personal information to create an account.

Ready to shop?
1.
 Search for an item you like, select your size, color, and click 'Order'. The article is now placed in your shopping cart. You can continue shopping or finish.
2. When you are finished shopping, click the shopping cart at the top right of the screen. You will see a summary of your order, which you can check and, if desired, change.
3. If you're not logged in, you can log in here or continue as a guest.
4. Fill in your address.
5. Choose the delivery method.
6. Select a payment method and finish checking out.

Do I need an account to order online?
You don't need an account to order online. You can make an order as a 'guest'. If you have an account, you have the advantage of being able to see the status of your order, view your order history, change your details, and manage your shipping address and password.

How do I know that Raizzed has receive my order correctly? 
After placing your order, you will receive an order confirmation by email. You will also receive an email with a 'Track & Trace' code. Use this code to track your order once it has been dispatched.

I made an order, but I haven't recived an order receipt. What should I do?
Check your spam box to see if your order confirmation is there. This often happens with Gmail and Hotmail accounts.

Sometimes order confirmations also take a little while to be received.

If you would like to check that your order has been placed correctly, contact us via the contact form or support@vingino.com.

Can I change or cancel my order?
Yes, but you'll need to be quick. Contact support@vingino.com as quickly as possible.

If your order is already being prepared for dispatch, then it is too late for changes or cancellation.

It is also possible to reject your order at the door or return the entire order for a refund.

If my size is unavailable in a particular product, can I order I still order it?
We are happy to help you find products in your size at one of our many stores.

How do I know what size will fit me?
See our size chart.
You can also access the size chart when viewing products.

If you are unable to select your size for a particular product, it means that this size is not on stock.

Why does the color of the article I received look different to the product on the website?
This is most probably caused by your monitor settings. The settings on your display may affect the color of the items viewed.

Do Raizzed stores stock the same assortment as the Raizzed online store?

Our assortment varies between stores.

Payment
How can I make a payment? And is it secure?
You can use the following payment methods in the Raizzed online store: iDEAL, Visa, MasterCard, eMaestro, and PayPal. Each one is a secure form or payment.

iDEAL
Available for ABN Amro Bank, Rabobank, SNS Bank, Fortis and ING. For security, the transaction goes through your online banking account. Payment is simple and uses the same strict security requirements as your bank.

Credit Card
Available for VISA and MasterCard. You data is protected from access by third parties.

PayPal
To use PayPal, you must first open an account. PayPal is a secure and fast way to pay online without having to share your financial information.

I made an order, but I haven't received an order receipt. What should I do?
Check your spam box to see if your order confirmation is there. This often happens with Gmail and Hotmail accounts.

Sometimes order confirmations also take a little while to be received.

If you would like to check that your order has been placed correctly, contact us via the contact form or support@vingino.com.

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