Customer support


You can place an order at Vingino in a few easy steps. To order, you don't need an account, but if you create one it will make ordering easier in the future. Go to 'Login/Register' at the top of the page. Then click on 'Register' and enter your personal information to create an account.

Order process
  1. Search for an item you like, select your size, color, and click 'Order'. The article is now placed in your shopping cart. You can continue shopping or finish.

  2. When you are finished shopping, click the shopping cart at the top right of the screen. You will see a summary of your order, which you can check and, if desired, change.

  3. If you're not logged in, you can log in here or continue as a guest.

  4. Fill in your address.

  5. Choose the delivery method.

  6. Select a payment method and finish checking out.

Order confirmation

After placing your order, you will receive an order confirmation by email. You will also receive an email with a 'Track & Trace' code. Use this code to track your order once it has been dispatched.

Did you not receive a confirmation? There is a possibility that the order confirmation ended up in your spam folder.

If you would like to check that your order has been placed correctly, contact us via the contact form or [email protected].

Changing or cancelling orders

Unfortunately the order cannot be changed after payment. Please check the products in your cart before finalising your order.

Do I need an account to order online?

You don't need an account to order online. You can make an order as a 'guest'. If you have an account, you have the advantage of being able to see the status of your order, view your order history, change your details, and manage your shipping address and password.

Product not received

Vingino is committed to deliver all products from your order. Unfortunately, it sometimes happens that items are unexpectedly out of stock and you therefore do not receive them.

If you have a question about an item you have not received, please contact us via the contact form or at [email protected].